Events and Relationships

In episode 6 of our 2nd series, we talk "events and relationships," we had the pleasure of welcoming the illustrious James Ratcliffe, a true industry titan in the world of custom install. As if that weren't impressive enough, James has also recently taken on the prestigious role of Cedia board director. With his vast experience and expertise, he shared with us some invaluable insights into hosting events for both interior designers and clients, as well as the art of cultivating meaningful, long-lasting relationships with customers.

Throughout our conversation, James regaled us with fascinating anecdotes and insider tips on how to create unforgettable events that truly capture the essence of a brand or product. He emphasized the importance of crafting a seamless, immersive experience that engages all the senses, from the décor and lighting to the music and refreshments. James also stressed the significance of building a strong rapport with clients, getting to know their unique tastes and preferences, and anticipating their needs before they even articulate them.

Our discussion with James truly illuminated the power of events and relationships in the world of Homeplay. Whether you're an industry veteran or a newcomer, this episode is a must-listen for anyone looking to elevate their game and create unforgettable experiences that leave a lasting impression. So tune in and be inspired by the wisdom of this industry legend!

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Thanks for listening & see you on the next episode